Change the state of Incident Case elements
The state information is only for your own reference. As the investigation of the incident case progresses, you can change its state accordingly.
The default state of an incident case is Open when an incident case is created.
When the investigation is finished, you can close the incident case. The incident case stays in the system, but its state is shown as closed. It is a good idea to keep resolved incident cases as a record of past incidents or for future reference in dealing with new incidents.
For more details about the product and how to configure features, click Help or press F1.
Steps
Incident Case Properties dialog box
Use this dialog box to define the properties for an Incident Case.
Option | Definition |
---|---|
Name | The name of the element. |
Comment (Optional) |
A comment for your own reference. |
State |
|
Priority
(Optional) |
Adds a priority rating for your own reference. |