Acknowledge active alerts

New alerts are handled as active alerts until they are acknowledged. To stop alert escalation, you acknowledge active alerts.

When an SMC component generates an alert, it sends the alert to the Log Server. The Log Server stores the alert entry. A new alert entry is handled as an active alert by the Management Server. A Domain’s active alerts are visible when you are logged on to the Domain. Active alerts are stored on the Management Server until the alerts are acknowledged. In an environment with multiple Management Servers, active alerts are automatically replicated between the Management Servers.

Alert entries are displayed in the Active Alerts view and in the Logs view with other types of log entries. You can also view alert entries in the Web Portal.

You can acknowledge alert entries in the Active Alerts view. When an alert entry is acknowledged, it is removed from the Active Alerts view and from the Management Server. An audit entry is created when an alert is acknowledged. All Alert Chain processing for that alert entry is stopped. You can acknowledge alerts one by one. You can alternatively aggregate similar types of alerts as a group and acknowledge the whole group of alerts at the same time.

Note: When you acknowledge an alert entry, alert escalation stops for that alert entry and no new notifications are sent out from the Management Server to administrators.

For more details about the product and how to configure features, click Help or press F1.

Steps

Click Active Alerts in the bottom right corner of the Management Client.
By default, the Active Alerts view opens with all active alerts aggregated by Situation.
Figure: Active Alerts view
Select one or more alert entries.
- To aggregate the alert entries by time or sender, select Tools > Aggregate > Sort by Time or Tools > Aggregate > Aggregate by Sender.
- To view the individual alerts, select Tools > Details.
- The Query pane allows you to filter the active alert entries so that you can find the information you need.
Right-click the selected alerts, then select Acknowledge.

Active Alerts view

Use this view to investigate and acknowledge alerts.

Option	Definition
Toolbar
Stop	Aborts the running query.
Columns	Column Selection — Opens the Column selection dialog box. Save your Local Settings — Saves the current column selection as your personal settings for the selected log data type. Reset to Default Settings — Discards changes to the column selection and reverts to the previously saved default settings.
Aggregate	Sort by Time — Sorts the logs by time of creation. Aggregate by Situation — Combines the logs by Service. Aggregate by Sender — Combines the logs by Situation.
Details	Displays the individual alerts.
Alerts	Opens the Alert tab.
Log entry table	Several menu options are available when you select an entry and right-click: Details — Shows the details of the alert. Acknowledge — Removes the alert entry from the Active Alerts view and from the Management Server. Acknowledge All — Removes all alert entries.

Option	Definition
Query pane
Query drop-down list	Select a Log Data Context. To select a Log Data Context that is not in the list, select Select. To create a Log Data Context, select New.
Filter tab
New	Select — Opens the Select Filter dialog box. New — Select the type of new filter to create. The Filter Properties dialog box opens. Row — Adds an empty row to the Filters table.
Save	Opens the Filter Properties dialog box that allows you to save the current filtering criteria as a permanent Filter element.
Snapshots tab	Allows you to compare snapshots of entries. The names of the snapshots selected for comparison are shown in two separate fields. Current compares the current entries with a previously saved snapshot. Current is only available if the view is in the Current Events mode. If you click Pause in the toolbar a temporary snapshot of the current entries is selected as the first snapshot for comparison.
Select	Opens the Select Element dialog box, where you can select a previously saved snapshot as the first snapshot for comparison.
Compare with	Select to compare snapshots.
Second field	Shows the second snapshot selected for comparison.
Select	Opens the Select Element dialog box, where you can select a previously saved snapshot as the second snapshot for comparison.
Time limit drop-down list	No Limit — All logs are queried. Custom — The logs from the custom length of time are queried.
Open Calendar	Select the dates from where you want to query data.
Apply	Retains and applies your changes.

Option	Definition
Fields pane
Category drop-down list	Watchlist — Allows you to create a customized list of fields to show in entries. All — Allows you to view all fields in entries.
Field	The name of the field.
Value	The value in the field.