Troubleshoot upgrade failure because of running services
Troubleshoot when you are unable to upgrade because the upgrade reports that some services are still running.
Steps
- In the Windows environment, check the Services window and stop any SMC services that are still running (Management Server, Log Server, or Web Portal Server).
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If all Services are stopped in the Windows Services window, but the upgrade still reports that services are still running, follow these steps:
- Set the services to Manual startup.
- Restart the computer.