Getting started with Incident Case elements

The Incident Case element allows you to gather together the data, actions, system configuration information, and files related to a specific incident.

This information is useful for effective incident investigation, and also helps to provide evidence for legal action or to demonstrate compliance with operational standards.

Limitations of Incident Cases

When you write a Memo in an incident case, text does not automatically wrap in the Incident Memo Properties dialog box. You must press Enter at the end of each line if you want your text to break to a new line.

Memos are permanently deleted when you remove them from an incident case. Other types of attachments can be added again if you remove them by mistake.