Change the priority of Incident Case elements
As the investigation of the incident progresses, you can change the priority of the Incident Case as necessary.
The default Priority of an incident case is Low when an incident case is created. The priority you define is for your own categorization and does not affect the way the case is handled in the SMC.
For more details about the product and how to configure features, click Help or press F1.
Steps
- Right-click the Incident Case you want to change the priority for and select Properties.
- Select the new Priority and click OK.
Incident Case Properties dialog box
Use this dialog box to define the properties for an Incident Case.
Option | Definition |
---|---|
Name | The name of the element. |
Comment (Optional) |
A comment for your own reference. |
State |
|
Priority
(Optional) |
Adds a priority rating for your own reference. |