Attach memos to Incident Case elements

Memos allow you to take notes about the incident.

You can copy and paste from the clipboard into a memo. Memos can be edited and deleted after they are added to the incident case. If you want to add permanent, read-only comments and notes about the incident, add journal entries instead.

  For more details about the product and how to configure features, click Help or press F1.

Steps

  1. Select Tools > Attach > Memo on the Data Collection tab.
  2. Give the memo a descriptive Name.
    The name is used as the name of the data item in the incident case.
  3. Type or paste the text of the memo in the Text field.
  4. Click OK.
    The memo is added to the Data Collection list.