Troubleshoot status monitoring

There are some common problems and solutions related to viewing the status of elements in the Management Client.

  For more details about the product and how to configure features, click Help or press F1.


  1. If a status icon for an element is always white, turn on status monitoring for the element.
    A white status icon indicates that status monitoring for the element is turned off.
  2. If you do not know what the status icon means, place the cursor over the status icon and wait for a tooltip to show the element’s status as text.
  3. If the status of the Management Server indicates problems, but the engine is processing traffic normally, check network connectivity.
    Status information is normally sent from the engines to the Log Server, which then relays the information to the Management Server. There is also a backup channel directly from the engines to the Management Server.
  4. If no information is available on the Status tab in the Info pane, click Refresh View.
    By default, the appliance status information is not displayed automatically.